HOW TO REGISTER & BID
WE HIGHLY RECOMMEND DOWNLOADING THE APP TO YOUR IPHONE, IPAD OR ANDROID - the entire process of bidding and buying is much easier!
APP LINKS COMING SOON!
1. GETTING A BIDDER NUMBER
FOR FIRST TIME Bidders:
Bidder Registration IS A TWO-PART PROCESS
1. Create An Account
-Click Sign Up Now on Login Screen: https://bid.platinumhorsesales.com/login
-Set up your Username and Password. You only do this ONCE.
-Keep this username and password in a safe place. You are financially responsible for any bids placed by a user that is logged in with this username and password.
2. Register to Bid - Each auction is a separate event.
You will receive a different number for each auction in which you participate.
- Log in with username and password
- Click on “Register” (Located on the Auction page next to each item listed or All Auctions page next to the name of the Sale
- Verify all contact information is accurate
-Fill in credit card info
****WE WILL NOT CHARGE YOUR CARD FOR ANY HORSES WON. WE DO NOT KEEP THIS ON FILE - THIS IS ONLY USED TO VERIFY YOU ARE A REAL PERSON PLACING BIDS. THIS IS A SECURE PLATFORM TO ENTER YOUR CREDIT CARD INFORMATION.*****
AGAIN, YOUR CARD WILL NOT BE CHARGED IF YOU WIN A HORSE
-Click the box next to “Agree to Terms & Conditions of Sale” and "I am 18 years of age or older"
- Click REGISTER
FREQUENTLY ASKED QUESTIONS
BUYER is responsible for lining up transport for any horses purchased. Please contact the consignor for any board fees that may be assessed while waiting for pickup or transport.
TRANSPORT - CLICK HERE TO GO TO "HITCH YOUR HORSE A RIDE" Facebook group - you can post here to find rides for horses all over the US and Canada! We highly recommend using this group - it is very easy to find reasonable rides on here.
WE HIGHLY RECOMMEND CONTACTING CONSIGNORS TO ARRANGE A TIME TO SEE HORSES BEFORE THE SALE. We encourage you to "do your homework" - call consignors, go look at horses, have your vet review radiographs, etc!
HELPFUL HINTS ABOUT BIDDING in the Internet Auction
Please read the information below to give yourself the best chance of being the successful bidder at the end of the auction!
PLACING A BID
-Click on the “Bid” button for the horse that interests you.
Next Bid is … indicates what the next bid needs to be in order to get IN. Bidding is set in increment amounts.
If two bidders bid at the same time, the first bid that reaches the internet auction computer will be given the amount - the second bidder will be asked to bid the next available amount.
Click only once to place a bid, Your bid will be visible the next time your page refreshes.
MAX BID OR AUTOMATIC BID
* With Automatic bidding you can enter your maximum bid, then sit back and watch. When you set a Max Bid the auction software automatically bids on your behalf up to your maximum bid. If the lot ends for less than your maximum, that's all you have to pay. You won't have to keep coming back to re-bid every time another bid is placed. Your maximum is kept confidential from other bidders.
The system will only bid up to your maximum amount as necessary to maintain you as the high bidder. If another bidder has a higher maximum, you'll be outbid. But, if no other bidder has a higher maximum, you win the lot. You could pay significantly less then your maximum price!
PLEASE Review your Bid BEFORE you click the BID button.
Using the single Bid button will not be as quick as using the Automatic Bid.
Due to slow internet connections, we cannot guarantee last second bids will get through every time, so please don't hesitate when bidding one bid at a time. We strongly suggest utilizing the automatic/max bid button to ensure your bids are accepted.
LOT CLOSE TIME(S)/EXTENDED BIDDING
Each lot will close TWO MINUTES after the lot preceding it.
Lot 100 - closes at 1:00 pm
Lot 101 - closes at 1:02 pm
Lot 102 - closes at 1:04 pm
Lot 103 - closes at 1:06 pm
...and so on - HOWEVER, if bidding is active during the last 3 minutes of the lot - the system will go into EXTENDED BIDDING, and additional time will be added to the clock to allow the under-bidder to respond. Bidding will not close until 2 minutes pass without a bid being placed. Watch the time clock under the picture of the horse to determine how much time remains.
Bid Increments automatically increase as the price increases - see below!
PLEASE READ THIS COMPLETELY BEFORE BIDDING AND BUYING!
****PLEASE DO NOT CALL THE OFFICE SUNDAY EVENING UNLESS IT IS AN EMERGENCY. This is an incredibly busy time as we make contact with all the buyers. Please direct all questions to the email firstname.lastname@example.org, we will answer it promptly!****
If you purchase a horse on the auction, here is the process:
1. On Sunday, you will receive TWO emails with the following
-Horse Information/Purchase Price
Payment Options are:
***DO NOT SEND PAYMENT WITHOUT CONFIRMING PAYMENT CHOICE WITH US VIA EMAIL.***
1. Credit Card - Add 3% fee - you can do this immediately after receiving your invoice by clicking the green "PAY NOW" button. It will automatically add 3% to your total.
2. Wire Transfer - must send confirmation of wire the next business day after the sale. PLEASE LET US KNOW WHAT NAME WIRE WILL COME IN UNDER! We can't credit payment to you if we don't know who its from!
3. Overnighted check - must send a tracking number to us Monday via email
4. PayPal - can send free of charge via "Friends and Family"
***IF A PAYPAL IS SENT INCORRECTLY, IT WILL CHARGE 3% AND YOU WILL BE RESPONSIBLE FOR PAYING THAT FEE BEFORE THE HORSE IS RELEASED, NO EXCEPTIONS.***
-Payment is made directly to the auction company.
We will need a reply to that email as soon as possible with your chosen payment option.
VERIFICATION OF PAYMENT MUST BE SENT TO US BY MONDAY AT 5 PM CST VIA EMAIL TO email@example.com. If payment is not in-transit by then, we will immediately contact the next highest bidder.
You will receive a Docusign to your email with an invoice/bill of sale. You MUST sign this and put your AQHA information on the bottom of it so we can get your new horses papers transferred to you.
When payment is received and cleared in the office, your horse will be ready for transport. You may use the contact information on your horses auction listing to contact the consignor and arrange for pickup.
****PLEASE DO NOT CALL THE OFFICE DURING THIS TIME UNLESS IT IS AN EMERGENCY. Please direct all questions to the email, we will answer it promptly!****